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garden | home decor | kitchen | unique gifts | bath & body | holidays & special occasions | clearance | under $10 Store PoliciesAccepted Methods of Payment. At GuscleBerry we accept the following forms of payment: Visa, MasterCard, American Express, Discover, and PayPal. Cash and checks are not accepted.
Sales Tax If you are a Massachusetts resident, GuscleBerry is required to collect a 6.25% sales and use tax on the total product charges being shipped to Shipping Time The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Orders are usually shipped from our warehouses within 2-3 business days after you place your order. Please allow 7-14 days depending on your shipping destination’s zone. These times are estimates from the day you place your order. Please allow additional time for delivery during holidays. Shipping Methods Merchandise will be shipped using UPS Ground Service. In addition, some items may be shipped directly from the manufacturer to customers. Please note that all items ordered are not necessarily shipped together. UPS requires a physical address and unfortunately does not deliver to PO Box addresses. GuscleBerry currently does not offer an expedited shipping option automatically figured in for you; please contact us if you need your items shipped a different way other than UPS Ground and we will let you know the shipping cost. Knife Laws Knife laws vary. Please check with your local law enforcement agency for the laws in your area. Damaged Shipments Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. Manufacturers Defects If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Please do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. Return Merchandise Policy Permission for any return merchandise must be secured from our return department. You have 10 days from the ship date to receive refunds. You must email the refund request to www.guscleberry.com/contact_us/ (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. If you received a different product than initially purchased, the item must be returned with the following: · All original contents (product, manuals, instructions, etc.). · Original packaging. · Original invoice or receipt. Once a return is authorized by our return department you should:
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
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